Shipping Policy

SHIPPING METHODS AND CHARGES

Our online business hours are Monday-Friday, 9am-5pm. All orders are dispatched from our warehouse located in Newtown  NSW. For all shipping enquiries, please feel free to email info@clothogirl.com.

We endeavor to process orders within 1-3 business days. Please note during sales periods there may be a slight delay with processing your order.

DOMESTIC (WITHIN AUSTRALIA)

 

Regular (Australia Post)

$12 flat rate when you shop less than $300- Delivery estimate, 3-7 business days from dispatch.

FREE delivery for all orders $300 or above, -Delivery estimate, 3-7 business days from dispatch.

 

INTERNATIONAL

Clotho only provides domestic delivery at this stage, we will notify you once we provide international shipping service.

* We use the shipping company name  as a priority service and use Australia Post when our prioritized company  isn't available.

***All orders offer tracking and this will be advised once the package is dispatched from our warehouse. For more information about your upcoming delivery, please visit.

 

SHIPPING DELAYS

Please note that your order may be subject to delays outside of our control as a result of holiday periods, or the remote nature of your delivery location.

 

LOST PARCELS

Clotho offers tracking for all orders, but can not accept responsibility for goods lost in transit. If your parcel goes missing, you will be required to lodge a formal complaint as the owner of the parcel with Australia Post/FedEx.

 

General shipping information:

 

Public Holidays

Shipping days do not include public holidays.

 

Sales Periods

There may be a delay of up to 2 days during our sale periods.

 

Order Tracking

Once you receive your shipping confirmation email you can track your order by clicking the link in the email, or go directly to your account.

For further questions about shipping, please do not hesitate to send us an email info@clothogirl.com